# Conversations: Crisp Conversations - Catalog: `Crisp` - Schema: `Views` - Label: Conversations This is a read-only view. The Crisp API may not support changing the data or the Invantive UniversalSQL driver for Crisp does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Crisp API. ## View Columns The columns of the view `Conversations` are shown below. Each column has an SQL data type. | Name | Data Type | Label | Required | Documentation | |---|:---:|---|:---:|---| | `active_last` | `datetime` | | ☐ | Timestamp at which the user was last active. | | `active_last` | `datetime` | | ☐ | Timestamp at which the user was last active. | | `active_now` | `char` | | ☑ | Whether user is considered active right now or not. | | `active_now` | `char` | | ☑ | Whether user is considered active right now or not. | | `assigned_user_id` | `varchar2` | | ☐ | Operator user identifier. | | `assigned_user_id` | `varchar2` | | ☐ | Operator user identifier. | | `availability` | `varchar2` | | ☑ | Visitor availability; one of online and offline. | | `availability` | `varchar2` | | ☑ | Visitor availability; one of online and offline. | | `compose_operator_automated` | `char` | | ☐ | Whether compose is automated or not (ie. comes from a bot). | | `compose_operator_automated` | `char` | | ☐ | Whether compose is automated or not (ie. comes from a bot). | | `compose_operator_excerpt` | `varchar2` | | ☐ | Message excerpt for compose state. | | `compose_operator_excerpt` | `varchar2` | | ☐ | Message excerpt for compose state. | | `compose_operator_timestamp` | `datetime` | | ☐ | Timestamp for compose state. | | `compose_operator_timestamp` | `datetime` | | ☐ | Timestamp for compose state. | | `compose_operator_type` | `varchar2` | | ☐ | Compose state type; one of start and stop. | | `compose_operator_type` | `varchar2` | | ☐ | Compose state type; one of start and stop. | | `compose_operator_user_avatar` | `varchar2` | | ☐ | Compose user avatar. | | `compose_operator_user_avatar` | `varchar2` | | ☐ | Compose user avatar. | | `compose_operator_user_nickname` | `varchar2` | | ☐ | Compose user nickname. | | `compose_operator_user_nickname` | `varchar2` | | ☐ | Compose user nickname. | | `compose_operator_user_user_id` | `varchar2` | | ☐ | Compose user identifier. | | `compose_operator_user_user_id` | `varchar2` | | ☐ | Compose user identifier. | | `compose_visitor_automated` | `char` | | ☐ | Whether compose is automated or not (ie. comes from a bot). | | `compose_visitor_automated` | `char` | | ☐ | Whether compose is automated or not (ie. comes from a bot). | | `compose_visitor_excerpt` | `varchar2` | | ☐ | Message excerpt for compose state. | | `compose_visitor_excerpt` | `varchar2` | | ☐ | Message excerpt for compose state. | | `compose_visitor_timestamp` | `datetime` | | ☐ | Timestamp for compose state. | | `compose_visitor_timestamp` | `datetime` | | ☐ | Timestamp for compose state. | | `compose_visitor_type` | `varchar2` | | ☐ | Compose state type; one of start and stop. | | `compose_visitor_type` | `varchar2` | | ☐ | Compose state type; one of start and stop. | | `created_at` | `datetime` | | ☑ | Conversation creation timestamp. | | `created_at` | `datetime` | | ☑ | Conversation creation timestamp. | | `inbox_id` | `varchar2` | | ☐ | Inbox identifier. | | `inbox_id` | `varchar2` | | ☐ | Inbox identifier. | | `is_blocked` | `char` | | ☑ | Whether session is blocked or not (block messages from visitor). | | `is_blocked` | `char` | | ☑ | Whether session is blocked or not (block messages from visitor). | | `is_verified` | `char` | | ☐ | Whether session is verified or not (user email ownership is authenticated). | | `is_verified` | `char` | | ☐ | Whether session is verified or not (user email ownership is authenticated). | | `last_message` | `varchar2` | | ☐ | Last message excerpt (from visitor). | | `last_message` | `varchar2` | | ☐ | Last message excerpt (from visitor). | | `meta_address` | `varchar2` | | ☐ | Visitor address. | | `meta_address` | `varchar2` | | ☐ | Visitor address. | | `meta_avatar` | `varchar2` | | ☐ | Visitor avatar. | | `meta_avatar` | `varchar2` | | ☐ | Visitor avatar. | | `meta_connection_asn` | `varchar2` | | ☐ | Autonomous system number, derived by Crisp from the IP address. | | `meta_connection_asn` | `varchar2` | | ☐ | Autonomous system number, derived by Crisp from the IP address. | | `meta_connection_isp` | `varchar2` | | ☐ | Name of the internet service provider, derived by Crisp from the IP address. | | `meta_connection_isp` | `varchar2` | | ☐ | Name of the internet service provider, derived by Crisp from the IP address. | | `meta_data` | `varchar2` | | ☐ | Visitor data as JSON. | | `meta_data` | `varchar2` | | ☐ | Visitor data as JSON. | | `meta_device_geolocation_city` | `varchar2` | | ☐ | City name. | | `meta_device_geolocation_city` | `varchar2` | | ☐ | City name. | | `meta_device_geolocation_coordinates_latitude` | `decimal` | | ☐ | Latitude coordinate. | | `meta_device_geolocation_coordinates_latitude` | `decimal` | | ☐ | Latitude coordinate. | | `meta_device_geolocation_coordinates_longitude` | `decimal` | | ☐ | Longitude coordinate. | | `meta_device_geolocation_coordinates_longitude` | `decimal` | | ☐ | Longitude coordinate. | | `meta_device_geolocation_country` | `varchar2` | | ☐ | Country code. | | `meta_device_geolocation_country` | `varchar2` | | ☐ | Country code. | | `meta_device_geolocation_region` | `varchar2` | | ☐ | Region code. | | `meta_device_geolocation_region` | `varchar2` | | ☐ | Region code. | | `meta_device_system_browser_major` | `varchar2` | | ☐ | Browser major version (eg: version 8.1 has a major of 8). | | `meta_device_system_browser_major` | `varchar2` | | ☐ | Browser major version (eg: version 8.1 has a major of 8). | | `meta_device_system_browser_name` | `varchar2` | | ☐ | Browser name. | | `meta_device_system_browser_name` | `varchar2` | | ☐ | Browser name. | | `meta_device_system_browser_version` | `varchar2` | | ☐ | Browser version. | | `meta_device_system_browser_version` | `varchar2` | | ☐ | Browser version. | | `meta_device_system_engine_name` | `varchar2` | | ☐ | Engine name. | | `meta_device_system_engine_name` | `varchar2` | | ☐ | Engine name. | | `meta_device_system_engine_version` | `varchar2` | | ☐ | Engine version. | | `meta_device_system_engine_version` | `varchar2` | | ☐ | Engine version. | | `meta_device_system_os_name` | `varchar2` | | ☐ | OS name. | | `meta_device_system_os_name` | `varchar2` | | ☐ | OS name. | | `meta_device_system_os_version` | `varchar2` | | ☐ | OS version. | | `meta_device_system_os_version` | `varchar2` | | ☐ | OS version. | | `meta_device_system_useragent` | `varchar2` | | ☐ | Visitor user agent. | | `meta_device_system_useragent` | `varchar2` | | ☐ | Visitor user agent. | | `meta_device_timezone` | `int32` | | ☐ | Visitor device time zone offset in minutes relative to UTC, negated (-120 stands for UTC+02:00). | | `meta_device_timezone` | `int32` | | ☐ | Visitor device time zone offset in minutes relative to UTC, negated (-120 stands for UTC+02:00). | | `meta_email` | `varchar2` | | ☐ | Visitor email. | | `meta_email` | `varchar2` | | ☐ | Visitor email. | | `meta_ip` | `varchar2` | | ☐ | Visitor IP address. | | `meta_ip` | `varchar2` | | ☐ | Visitor IP address. | | `meta_nickname` | `varchar2` | | ☐ | Visitor nickname. | | `meta_nickname` | `varchar2` | | ☐ | Visitor nickname. | | `meta_origin` | `varchar2` | | ☐ | Conversation origin; chat, email or a URN of the channel used. | | `meta_origin` | `varchar2` | | ☐ | Conversation origin; chat, email or a URN of the channel used. | | `meta_phone` | `varchar2` | | ☐ | Visitor phone. | | `meta_phone` | `varchar2` | | ☐ | Visitor phone. | | `meta_subject` | `varchar2` | | ☐ | Subject for conversation (if any). | | `meta_subject` | `varchar2` | | ☐ | Subject for conversation (if any). | | `people_id` | `varchar2` | | ☐ | People identifier. | | `people_id` | `varchar2` | | ☐ | People identifier. | | `preview_message_excerpt` | `varchar2` | | ☐ | Preview message excerpt. | | `preview_message_excerpt` | `varchar2` | | ☐ | Preview message excerpt. | | `preview_message_fingerprint` | `int64` | | ☐ | Preview message fingerprint. | | `preview_message_fingerprint` | `int64` | | ☐ | Preview message fingerprint. | | `preview_message_from` | `varchar2` | | ☐ | Preview message sender; one of user and operator. | | `preview_message_from` | `varchar2` | | ☐ | Preview message sender; one of user and operator. | | `preview_message_type` | `varchar2` | | ☐ | Preview message type. | | `preview_message_type` | `varchar2` | | ☐ | Preview message type. | | `session_id` | `varchar2` | | ☑ | Session identifier. | | `session_id` | `varchar2` | | ☑ | Session identifier. | | `state` | `varchar2` | | ☑ | Conversation state; one of pending, unresolved and resolved. | | `state` | `varchar2` | | ☑ | Conversation state; one of pending, unresolved and resolved. | | `status` | `int32` | | ☑ | Conversation status (a numeric alias of the state; useful for sorting conversations). | | `status` | `int32` | | ☑ | Conversation status (a numeric alias of the state; useful for sorting conversations). | | `topic` | `varchar2` | | ☐ | Topic for conversation (based on messages). | | `topic` | `varchar2` | | ☐ | Topic for conversation (based on messages). | | `unread_operator` | `int32` | | ☑ | Unread messages counter for operator. | | `unread_operator` | `int32` | | ☑ | Unread messages counter for operator. | | `unread_visitor` | `int32` | | ☑ | Unread messages counter for visitor. | | `unread_visitor` | `int32` | | ☑ | Unread messages counter for visitor. | | `updated_at` | `datetime` | | ☑ | Conversation update timestamp. | | `updated_at` | `datetime` | | ☑ | Conversation update timestamp. | | `waiting_since` | `datetime` | | ☐ | Conversation waiting since timestamp (if any). | | `waiting_since` | `datetime` | | ☐ | Conversation waiting since timestamp (if any). | | `website_id` | `varchar2` | | ☑ | Website identifier. | | `website_id` | `varchar2` | | ☑ | Website identifier. |# Conversations: Crisp Conversations - Catalog: `Crisp` - Schema: `Views` - Label: Conversations This is a read-only view. The Crisp API may not support changing the data or the Invantive UniversalSQL driver for Crisp does not cover it. In the latter case, please use the table NativePlatformScalarRequests to upload data to the Crisp API. ## View Columns The columns of the view `Conversations` are shown below. Each column has an SQL data type. | Name | Data Type | Label | Required | Documentation | |---|:---:|---|:---:|---| | `active_last` | `datetime` | | ☐ | Timestamp at which the user was last active. | | `active_last` | `datetime` | | ☐ | Timestamp at which the user was last active. | | `active_now` | `char` | | ☑ | Whether user is considered active right now or not. | | `active_now` | `char` | | ☑ | Whether user is considered active right now or not. | | `assigned_user_id` | `varchar2` | | ☐ | Operator user identifier. | | `assigned_user_id` | `varchar2` | | ☐ | Operator user identifier. | | `availability` | `varchar2` | | ☑ | Visitor availability; one of online and offline. | | `availability` | `varchar2` | | ☑ | Visitor availability; one of online and offline. | | `compose_operator_automated` | `char` | | ☐ | Whether compose is automated or not (ie. comes from a bot). | | `compose_operator_automated` | `char` | | ☐ | Whether compose is automated or not (ie. comes from a bot). | | `compose_operator_excerpt` | `varchar2` | | ☐ | Message excerpt for compose state. | | `compose_operator_excerpt` | `varchar2` | | ☐ | Message excerpt for compose state. | | `compose_operator_timestamp` | `datetime` | | ☐ | Timestamp for compose state. | | `compose_operator_timestamp` | `datetime` | | ☐ | Timestamp for compose state. | | `compose_operator_type` | `varchar2` | | ☐ | Compose state type; one of start and stop. | | `compose_operator_type` | `varchar2` | | ☐ | Compose state type; one of start and stop. | | `compose_operator_user_avatar` | `varchar2` | | ☐ | Compose user avatar. | | `compose_operator_user_avatar` | `varchar2` | | ☐ | Compose user avatar. | | `compose_operator_user_nickname` | `varchar2` | | ☐ | Compose user nickname. | | `compose_operator_user_nickname` | `varchar2` | | ☐ | Compose user nickname. | | `compose_operator_user_user_id` | `varchar2` | | ☐ | Compose user identifier. | | `compose_operator_user_user_id` | `varchar2` | | ☐ | Compose user identifier. | | `compose_visitor_automated` | `char` | | ☐ | Whether compose is automated or not (ie. comes from a bot). | | `compose_visitor_automated` | `char` | | ☐ | Whether compose is automated or not (ie. comes from a bot). | | `compose_visitor_excerpt` | `varchar2` | | ☐ | Message excerpt for compose state. | | `compose_visitor_excerpt` | `varchar2` | | ☐ | Message excerpt for compose state. | | `compose_visitor_timestamp` | `datetime` | | ☐ | Timestamp for compose state. | | `compose_visitor_timestamp` | `datetime` | | ☐ | Timestamp for compose state. | | `compose_visitor_type` | `varchar2` | | ☐ | Compose state type; one of start and stop. | | `compose_visitor_type` | `varchar2` | | ☐ | Compose state type; one of start and stop. | | `created_at` | `datetime` | | ☑ | Conversation creation timestamp. | | `created_at` | `datetime` | | ☑ | Conversation creation timestamp. | | `inbox_id` | `varchar2` | | ☐ | Inbox identifier. | | `inbox_id` | `varchar2` | | ☐ | Inbox identifier. | | `is_blocked` | `char` | | ☑ | Whether session is blocked or not (block messages from visitor). | | `is_blocked` | `char` | | ☑ | Whether session is blocked or not (block messages from visitor). | | `is_verified` | `char` | | ☐ | Whether session is verified or not (user email ownership is authenticated). | | `is_verified` | `char` | | ☐ | Whether session is verified or not (user email ownership is authenticated). | | `last_message` | `varchar2` | | ☐ | Last message excerpt (from visitor). | | `last_message` | `varchar2` | | ☐ | Last message excerpt (from visitor). | | `meta_address` | `varchar2` | | ☐ | Visitor address. | | `meta_address` | `varchar2` | | ☐ | Visitor address. | | `meta_avatar` | `varchar2` | | ☐ | Visitor avatar. | | `meta_avatar` | `varchar2` | | ☐ | Visitor avatar. | | `meta_connection_asn` | `varchar2` | | ☐ | Autonomous system number, derived by Crisp from the IP address. | | `meta_connection_asn` | `varchar2` | | ☐ | Autonomous system number, derived by Crisp from the IP address. | | `meta_connection_isp` | `varchar2` | | ☐ | Name of the internet service provider, derived by Crisp from the IP address. | | `meta_connection_isp` | `varchar2` | | ☐ | Name of the internet service provider, derived by Crisp from the IP address. | | `meta_data` | `varchar2` | | ☐ | Visitor data as JSON. | | `meta_data` | `varchar2` | | ☐ | Visitor data as JSON. | | `meta_device_geolocation_city` | `varchar2` | | ☐ | City name. | | `meta_device_geolocation_city` | `varchar2` | | ☐ | City name. | | `meta_device_geolocation_coordinates_latitude` | `decimal` | | ☐ | Latitude coordinate. | | `meta_device_geolocation_coordinates_latitude` | `decimal` | | ☐ | Latitude coordinate. | | `meta_device_geolocation_coordinates_longitude` | `decimal` | | ☐ | Longitude coordinate. | | `meta_device_geolocation_coordinates_longitude` | `decimal` | | ☐ | Longitude coordinate. | | `meta_device_geolocation_country` | `varchar2` | | ☐ | Country code. | | `meta_device_geolocation_country` | `varchar2` | | ☐ | Country code. | | `meta_device_geolocation_region` | `varchar2` | | ☐ | Region code. | | `meta_device_geolocation_region` | `varchar2` | | ☐ | Region code. | | `meta_device_system_browser_major` | `varchar2` | | ☐ | Browser major version (eg: version 8.1 has a major of 8). | | `meta_device_system_browser_major` | `varchar2` | | ☐ | Browser major version (eg: version 8.1 has a major of 8). | | `meta_device_system_browser_name` | `varchar2` | | ☐ | Browser name. | | `meta_device_system_browser_name` | `varchar2` | | ☐ | Browser name. | | `meta_device_system_browser_version` | `varchar2` | | ☐ | Browser version. | | `meta_device_system_browser_version` | `varchar2` | | ☐ | Browser version. | | `meta_device_system_engine_name` | `varchar2` | | ☐ | Engine name. | | `meta_device_system_engine_name` | `varchar2` | | ☐ | Engine name. | | `meta_device_system_engine_version` | `varchar2` | | ☐ | Engine version. | | `meta_device_system_engine_version` | `varchar2` | | ☐ | Engine version. | | `meta_device_system_os_name` | `varchar2` | | ☐ | OS name. | | `meta_device_system_os_name` | `varchar2` | | ☐ | OS name. | | `meta_device_system_os_version` | `varchar2` | | ☐ | OS version. | | `meta_device_system_os_version` | `varchar2` | | ☐ | OS version. | | `meta_device_system_useragent` | `varchar2` | | ☐ | Visitor user agent. | | `meta_device_system_useragent` | `varchar2` | | ☐ | Visitor user agent. | | `meta_device_timezone` | `int32` | | ☐ | Visitor device time zone offset in minutes relative to UTC, negated (-120 stands for UTC+02:00). | | `meta_device_timezone` | `int32` | | ☐ | Visitor device time zone offset in minutes relative to UTC, negated (-120 stands for UTC+02:00). | | `meta_email` | `varchar2` | | ☐ | Visitor email. | | `meta_email` | `varchar2` | | ☐ | Visitor email. | | `meta_ip` | `varchar2` | | ☐ | Visitor IP address. | | `meta_ip` | `varchar2` | | ☐ | Visitor IP address. | | `meta_nickname` | `varchar2` | | ☐ | Visitor nickname. | | `meta_nickname` | `varchar2` | | ☐ | Visitor nickname. | | `meta_origin` | `varchar2` | | ☐ | Conversation origin; chat, email or a URN of the channel used. | | `meta_origin` | `varchar2` | | ☐ | Conversation origin; chat, email or a URN of the channel used. | | `meta_phone` | `varchar2` | | ☐ | Visitor phone. | | `meta_phone` | `varchar2` | | ☐ | Visitor phone. | | `meta_subject` | `varchar2` | | ☐ | Subject for conversation (if any). | | `meta_subject` | `varchar2` | | ☐ | Subject for conversation (if any). | | `people_id` | `varchar2` | | ☐ | People identifier. | | `people_id` | `varchar2` | | ☐ | People identifier. | | `preview_message_excerpt` | `varchar2` | | ☐ | Preview message excerpt. | | `preview_message_excerpt` | `varchar2` | | ☐ | Preview message excerpt. | | `preview_message_fingerprint` | `int64` | | ☐ | Preview message fingerprint. | | `preview_message_fingerprint` | `int64` | | ☐ | Preview message fingerprint. | | `preview_message_from` | `varchar2` | | ☐ | Preview message sender; one of user and operator. | | `preview_message_from` | `varchar2` | | ☐ | Preview message sender; one of user and operator. | | `preview_message_type` | `varchar2` | | ☐ | Preview message type. | | `preview_message_type` | `varchar2` | | ☐ | Preview message type. | | `session_id` | `varchar2` | | ☑ | Session identifier. | | `session_id` | `varchar2` | | ☑ | Session identifier. | | `state` | `varchar2` | | ☑ | Conversation state; one of pending, unresolved and resolved. | | `state` | `varchar2` | | ☑ | Conversation state; one of pending, unresolved and resolved. | | `status` | `int32` | | ☑ | Conversation status (a numeric alias of the state; useful for sorting conversations). | | `status` | `int32` | | ☑ | Conversation status (a numeric alias of the state; useful for sorting conversations). | | `topic` | `varchar2` | | ☐ | Topic for conversation (based on messages). | | `topic` | `varchar2` | | ☐ | Topic for conversation (based on messages). | | `unread_operator` | `int32` | | ☑ | Unread messages counter for operator. | | `unread_operator` | `int32` | | ☑ | Unread messages counter for operator. | | `unread_visitor` | `int32` | | ☑ | Unread messages counter for visitor. | | `unread_visitor` | `int32` | | ☑ | Unread messages counter for visitor. | | `updated_at` | `datetime` | | ☑ | Conversation update timestamp. | | `updated_at` | `datetime` | | ☑ | Conversation update timestamp. | | `waiting_since` | `datetime` | | ☐ | Conversation waiting since timestamp (if any). | | `waiting_since` | `datetime` | | ☐ | Conversation waiting since timestamp (if any). | | `website_id` | `varchar2` | | ☑ | Website identifier. | | `website_id` | `varchar2` | | ☑ | Website identifier. |